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Site Services

ITM provides a wide range of site services delivered on customer sites throughout the UK using experienced, directly employed and security cleared engineers. Supported by our Service Desk and PMO functions, we tailor service delivery to meet individual customer requirements on a fully managed, outsourced or ad-hoc basis.

ITM's services include

Break-Fix for Cabling Networks

Our robust service desk and UK wide engineering network provides on-going break-fix support to several national retail chains, government departments and service providers with depot networks. These customers all require a speedy resolution when their cabling or Wi-Fi infrastructure isn’t performing as expected - either through damage, gremlins or equipment failure. Our Service Desk processes several hundred calls per month and allocates out to our network of engineers for rapid site attendance and problem resolution. Our break-fix service is augmented by a spares operation, centrally managed from our secure Milton Keynes facility. This service currently encompasses cabling, Wi-Fi, UPS and switched infrastructure.

Our Capabilities

ITM has capabilities in five key areas of IT Infrastructure and Services